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Reservations during Covid 19

Customer's right to cancellation of the reservation during the pandemic covid 19

At the time of pandemic with covid-19, should the customer wish to change or cancel a reservation, this must be done in written form (email or fax).

 

In case of cancellation of confirmed accommodation reservation, the date of receipt of the written cancellation is used to calculate cancellation costs as follows:

 

- For the cancellation up to 31 days prior the arrival, traveler will receive full refund.

 

- For the cancellation in the period between 30 and 15 days before arrival date, 10% of the accommodation price will be charged,

 

- For the cancellation  in the period between 14 and 0 days before arrival date, 20% of the accommodation price will be charged.

 

Should the customer not arrive at the booked accommodation unit before midnight on the arrival date, and the customer has not informed tourist agency, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above.